There's software out there that can do speech-to-text transcription as a conversation is happening, so that you never have to replay voicemail messages, sit through long-winded recordings, or be distracted by note-taking ever again.īut not only that, there are even cloud phone systems and cloud contact center software that come with call transcription built in. (Who can type that fast?)īut today, automatic speech recognition technologies and AI (artificial intelligence) have changed the game. Traditionally, this transcription used to happen after a call, which makes sense because it's pretty difficult to transcribe a call in real time as it's happening. Call transcription (or speech-to-text transcription) is essentially the process of converting a voice call or video call's audio into written words.
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